Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Anitha Saishetty

Erragadda

Summary

Experienced professional with 3 plus years in customer support, excelling in inbound calls and emails. Committed to embodying brand values, nurturing client relationships, and seeking growth in a dynamic organization. Eager to apply analytical skills for personal and organizational development.

Overview

4
4
years of professional experience

Work History

Sr. Associate-Technical Support

Tech Mahindra
09.2022 - Current


  • As a customer support representative, I address inquiries via email, chat, or phone on rotational shifts 24/7. My primary goal is to deliver personalized solutions tailored to each customer's individual needs, whether they seek product information or troubleshooting assistance. I excel in resolving customer complaints with empathy, fostering increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded proactively and positively to rapid change.
  • Demonstrated flexibility by adapting swiftly to changes in product offerings or company procedures, minimizing disruption to the customer experience.
  • Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • I actively collaborate with cross-functional teams to ensure efficient resolution of customer issues and contribute to ongoing improvements in customer service delivery.
  • I offer clear instructions and guidance on product usage and address inquiries from colleagues, fostering a culture of continuous learning and technical proficiency. Remaining up-to-date with product knowledge allows me to deliver accurate information on features and functionalities. I meticulously document interactions in our ticket management system tool salesforce, contributing to streamlined processes and accountability.

Customer Service Representative

Sitel
01.2020 - 08.2021
  • Addressing customer inquiries, requests, and concerns via phone.
  • Assisting customers with product or service-related questions and offering guidance on product usage.
  • Handling customer complaints effectively, investigating issues, and finding solution to ensure a positive resolution.
  • Recording details of customer interactions, including inquiries, complaints, and resolutions, in a systematic manner for future reference and analysis.
  • Providing feedback on existing processes and suggesting improvements to enhance efficiency and effectiveness customer service.

Education

B.com - Commerce

IGNOU
Hyderabad, India
12.2020

10+2 - MEC

Master's Junior College
Hyderabad
04.2016

Metriculation -

Little Star School
Hyderabad
04.2014

Skills

  • Communication Skills
  • Empathy and Patience
  • Product/Service Knowledge
  • Time management
  • Adaptability
  • Conflict Resolution
  • Active Listening
  • Positive Attitude
  • Technical Proficiency
  • Language Skills- English, Telugu and Hindi
  • Teamwork
  • Cultural Sensitivity
  • Attention to detail
  • Upselling

Hobbies

  • Reading books
  • Binge watching series and movies(crime, thriller, suspense)irrespective of language
  • Finding new music
  • Pet care
  • Cycling



Timeline

Sr. Associate-Technical Support

Tech Mahindra
09.2022 - Current

Customer Service Representative

Sitel
01.2020 - 08.2021

B.com - Commerce

IGNOU

10+2 - MEC

Master's Junior College

Metriculation -

Little Star School

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Anitha Saishetty