Anitha Saishetty
Erragadda
Summary
Experienced professional with 3 plus years in customer support, excelling in inbound calls and emails. Committed to embodying brand values, nurturing client relationships, and seeking growth in a dynamic organization. Eager to apply analytical skills for personal and organizational development.
Overview
4
4
years of professional experience
Work History
Sr. Associate-Technical Support
Tech Mahindra
Hyderabad, India (Remote)
09.2022 - Current
- As a customer support representative, I address inquiries via email, chat, or phone on rotational shifts 24/7. My primary goal is to deliver personalized solutions tailored to each customer's individual needs, whether they seek product information or troubleshooting assistance. I excel in resolving customer complaints with empathy, fostering increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded proactively and positively to rapid change.
- Demonstrated flexibility by adapting swiftly to changes in product offerings or company procedures, minimizing disruption to the customer experience.
- Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- I actively collaborate with cross-functional teams to ensure efficient resolution of customer issues and contribute to ongoing improvements in customer service delivery.
- I offer clear instructions and guidance on product usage and address inquiries from colleagues, fostering a culture of continuous learning and technical proficiency. Remaining up-to-date with product knowledge allows me to deliver accurate information on features and functionalities. I meticulously document interactions in our ticket management system tool salesforce, contributing to streamlined processes and accountability.
Customer Service Representative
Sitel
Hyderabad, India
01.2020 - 08.2021
- Addressing customer inquiries, requests, and concerns via phone.
- Assisting customers with product or service-related questions and offering guidance on product usage.
- Handling customer complaints effectively, investigating issues, and finding solution to ensure a positive resolution.
- Recording details of customer interactions, including inquiries, complaints, and resolutions, in a systematic manner for future reference and analysis.
- Providing feedback on existing processes and suggesting improvements to enhance efficiency and effectiveness customer service.
Education
B.com - Commerce
IGNOU
Hyderabad, India12.2020
10+2 - MEC
Master's Junior College
Hyderabad04.2016
Metriculation -
Little Star School
Hyderabad04.2014
Skills
- Communication Skills
- Empathy and Patience
- Product/Service Knowledge
- Time management
- Adaptability
- Conflict Resolution
- Active Listening
- Positive Attitude
- Technical Proficiency
- Language Skills- English, Telugu and Hindi
- Teamwork
- Cultural Sensitivity
- Attention to detail
- Upselling
Hobbies
- Reading books
- Binge watching series and movies(crime, thriller, suspense)irrespective of language
- Finding new music
- Pet care
- Cycling
Timeline
Sr. Associate-Technical Support
Tech Mahindra
09.2022 - Current
Customer Service Representative
Sitel
01.2020 - 08.2021
B.com - Commerce
IGNOU
10+2 - MEC
Master's Junior College
Metriculation -
Little Star School