Anil Kumar Goud Macha

A/C Electrician (Automobile)

Car Mechanic

• Diagnosed and repaired various types of vehicle issues including engine, brake, suspension, and transmission problems.
• Performed regular maintenance such as oil changes, tire rotations, and brake inspections.
• Used diagnostic tools to identify mechanical faults and ensure vehicles met safety and performance standards.
• Installed and replaced worn or damaged parts with precision and care.
• Ensured customer satisfaction by delivering timely and reliable service.
• Installed, repaired, and maintained vehicle air conditioning systems.
• Diagnosed electrical faults related to A/C components using appropriate tools and meters.
• Replaced compressors, condensers, wiring, and other A/C parts as needed.
• Ensured proper refrigerant levels and leak testing for system efficiency.
• Worked with other technicians to complete electrical installations and repairs safely and efficiently.

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Service Advisor

• Acted as the main point of contact between customers and the workshop.
• Listened to customer concerns and accurately documented vehicle issues.
• Explained repair and maintenance services clearly and professionally.
• Prepared job cards and coordinated with mechanics to ensure timely service.
• Provided cost estimates and obtained customer approval before starting work.
• Kept customers informed about the status of their vehicles.
• Ensured high customer satisfaction through quality service and follow-ups.
• Maintained records of services performed and parts used.

RTO Operations & Agent Management & Dealer Relationship Management

• Managed a team of RTO agents to ensure smooth and efficient documentation workflows.
• Verified accuracy of documents before submission and ensured compliance with government regulations.
• Maintained detailed records of all RTO-related activities and vehicle documents.
• Built strong relationships with RTO officials and external agents to resolve issues quickly.
• Ensured timely delivery of documents to customers and dealerships.
• Built and maintained strong relationships with dealers to support business growth and smooth operations.
• Coordinated with dealers on vehicle orders, delivery schedules, and inventory management.
• Resolved dealer concerns promptly and ensured a high level of satisfaction.
• Monitored dealer performance and helped achieve sales targets through regular follow-ups and support.
• Ensured compliance with company policies, pricing, and branding standards at dealer locations.
• Collected market feedback from dealers to improve product offerings and services.

• Built strong relationships with used car dealers by providing regular updates, support, and transparent communication.
• Explained the advantages and challenges of pre-owned vehicle deals, including vehicle condition, pricing, documentation, and warranty terms.
• Supported dealers during the vehicle procurement and resale process by guiding them through company policies and market trends.
• Helped dealers understand stock quality, demand, and margin potential to make informed decisions.
• Addressed and resolved dealer queries related to vehicle history, inspection reports, pricing issues, and paperwork delays.
• Ensured smooth transitions during handovers, transfers, or resale by coordinating with internal teams and external agents.

Customer Support and Sales – Used Car Platform

• Helped customers by welcoming them, understanding their needs, and giving the right support or information.
• Took care of the daily work on the used car auction system to make sure it worked well and was easy to use.
• Talked to customers to solve their problems, discuss prices, and find solutions that worked for both sides.
• Worked well with team members and managers to reach shared goals and keep a good work environment.
• Quickly fixed customer problems to keep them happy and protect the company’s good name.
• Kept track of customers and sales using simple tools to make sure no follow-up was missed.
• Checked that all vehicle documents were correct and complete before moving forward with sales.
• Met sales targets every month and was chosen as Star Performer of the Month several times for great work.