Results-driven Test Program Manager with 15+ years of experience in the US healthcare insurance sector, currently spearheading quality initiatives at Elevance Health. Specializing in overseeing large-scale testing programs within intricate end-to-end healthcare systems, covering claims, enrollment, provider, benefits, and compliance areas. Proven expertise in strategic QA planning, test governance, and risk-based validation to ensure regulatory compliance and operational readiness. Adept at leading diverse teams, managing vendor relationships, and delivering top-notch solutions in Agile and hybrid environments. Recognized for in-depth healthcare industry knowledge, meticulous attention to detail, and a proactive QA approach that bolsters system dependability and stakeholder trust.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Test Program Manager
IBM India, Client Elevance Health
09.2023 - Current
Test Program Manager
Carelon Global Solutions, Client - Elevance Health
03.2021 - 08.2023
Manages the strategic and tactical relationship with program stakeholders in collaboration with Architect, develops overall strategy for the programs and sets the direction and tone for quality delivery to ensure all aspects of quality are accounted.
Accountable on planning the releases with multiple streams based on their PI planning and LOE
Accountable in gathering status from multiple impacted areas and ensure to share the overall status / deck along with metrics with Senior Management.
Sets milestones and track them effectively to ensure speed to market/on time delivery.
Manages the risks and issues and also accountable to develop contingency/mitigation plan.
Ensure all applicable SDLC processes are followed and align with Release and Configuration management.
Accountable and responsible for End-to-End delivery of the test effort for a complex/medium project which starts from test planning phase till the test life cycle end (Approval and ready for release).
Owns defect management (JIRA) and traceability for the program and also responsible in sharing status reports and metrics with stakeholders.
Develop test strategy and test plan to ensure all impacted systems are aligned and partners with Business and IT PM to ensure quality delivery.
Plan with Agile team to get the requirements into the backlog and get them part of the upcoming sprint to support the program release timeline.
Acted as a liaison between Business and third-party vendors for coordinating Vendor testing. Ensure all applicable tools/automation are applied which helps in productivity.
Supports in Mentoring the new hires and part of trainer’s team
Team Lead (QA)
IBM
12.2016 - 02.2021
Led the quality assurance team, overseeing test planning, test case creation, and execution for healthcare applications
Ensured proper test coverage, leading to the successful deployment of multiple high-quality product releases
Coordinated with developers and IT managers to ensure the resolution of defects in a timely manner
Implemented best practices for testing, including automated test frameworks, to streamline testing processes and improve efficiency
Conducted risk-based testing to identify critical issues, ensuring patient data protection and compliance with healthcare regulations (e.g., HIPAA)
Senior Software Tester
IBM
05.2011 - 11.2016
Designed and executed manual and automated tests for healthcare software applications
Collaborated with developers and business analysts to ensure functional and non-functional requirements were met
Logged and tracked defects, working with developers to resolve issues prior to release
Participated in regression, integration, and user acceptance testing to ensure product quality and compliance
Contributed to the creation of test documentation and training for junior testers
Software Tester
IBM Contract
03.2010 - 04.2011
Design test cases for regular maintenance and enhancements for internal applications.
Executed functional test scenarios with ATAF
Acted as a Subject-Matter Expert in regression testing.
Worked with JIRA for test case management.
Supervised and created testing and defect-tracking documentation
Education
MBA - Informational Technology
Assam Don Bosco University
Master of Science - Informational Technology
Assam Don Bosco University
B.Tech - Agricultural Engineering
JNKVV University
Skills
Agile Methodologies
Scrum
Project Management
Roadmap Planning
Manual and Automated Testing
AWS Cloud
Selenium
JAVA
Python
Apache Kafka
HIPAA Compliance
Healthcare IT Solutions
Certification
SAFe Agile Certification
AWS Certified Cloud Practitioner
Professional Scrum Master (PSM)
ISTQB, CSTE Certified Tester
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Test Program Manager
IBM India, Client Elevance Health
09.2023 - Current
Test Program Manager
Carelon Global Solutions, Client - Elevance Health
Automation Lead at Kyndryl Solutions Pvt. Ltd, IBM India Pvt. Ltd, Client: Airtel IndiaAutomation Lead at Kyndryl Solutions Pvt. Ltd, IBM India Pvt. Ltd, Client: Airtel India