Anand Kumar Adhikari
Hyderabad
Summary
Accomplished Senior Associate and Business Analyst at TCS Adibatla, adept in enhancing e-commerce visibility and resolving complex mobile app issues. Expert in customer relations and technical support, significantly improving user experience and retention. Demonstrates exceptional decision-making and time management, ensuring brand consistency and high-quality digital interactions.
Overview
6
6
years of professional experience
Work History
Senior Associate
TCS Adibatla
06.2020 - Current
- Maintained and updated website listings across multiple e-commerce platforms.
- Curated and managed high-quality images for listings, enhancing visual appeal and increasing click-through rates.
- Tracked and maintained user registration and login processes
- Conducted regular audits of business listings, ensuring accuracy and up-to-date information across all digital platforms
- Identified and merged duplicate listings, improving data consistency and search engine rankings for clients.
- Collaborated with cross-functional teams to create comprehensive listing guidelines, ensuring brand consistency across all digital touchpoints.
Business Analyst
TCS Adibatla
07.2018 - 06.2020
- Identify, analyze, and resolve issues in mobile applications across iOS and Android platforms
- Provide timely and accurate technical support to end-users via multiple channels (email and phone).
- Guide users through step-by-step troubleshooting procedures.
- Respond to user feedback and complaints, offering effective solutions.
- Create clear documentation, manuals, and tutorials for app usage and maintenance.
- Communicate effectively with clients and internal stakeholders about app status and issues.
Education
Bachelor of Arts - Commerce And Acoounts
MNR Degree College
Hyderabad, India03-2012
Skills
- Excellent time management skills
- Customer relations
- Customer retention
- Decision-making
- Issue resolution
- Customer service
- Time management
- Handling escalations
- Technical support
Timeline
Senior Associate
TCS Adibatla
06.2020 - Current
Business Analyst
TCS Adibatla
07.2018 - 06.2020
Bachelor of Arts - Commerce And Acoounts
MNR Degree College
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