Amulya Alladi
Hyderabad
Summary
Dynamic customer service professional with a proven track record at SITEL Worldwide, excelling in conflict resolution and achieving 90-95% customer feedback. Skilled in transaction processing and committed to client confidentiality, I leverage strong communication and problem-solving abilities to enhance customer experiences and drive continuous improvement.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SITEL Worldwide
06.2021 - 12.2022
- Worked for a banking sector includes various credit unions and banks as a customer service representative
- handled more than 100 customer calls daily and identify to resolve conflicts and ensure high-quality customer experience, never had a zero call and promoted to the bank calls from credit unions
- resolved inquires for team mates and trained new candidates
- worked with fraudulent/ disputed transactions lost and stolen cards.
- weekly customer feedback is always 90-95%
Network Analyst
Tevel Cyber Corps Private
05.2018 - 04.2019
- Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
- Administered software licensing and purchasing for effective installation of network.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Implemented and maintained firewalls, series switches and security appliances.
- Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
- performed troubleshooting of attacks on different ports
Education
Bachelor of Science - Information Technology
JNTUH College of Engineering
Karimnagar, India05-2018
Skills
- Credit solutions guidance
- Transaction processing
- Client confidentiality
- Customer service excellence
- Policies and procedures adherence
- Customer data confidentiality
- Continuous improvement
- Upselling techniques
- Communication skills
- Problem-solving abilities
Timeline
Customer Service Representative
SITEL Worldwide
06.2021 - 12.2022
Network Analyst
Tevel Cyber Corps Private
05.2018 - 04.2019
Bachelor of Science - Information Technology
JNTUH College of Engineering
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