Ambika Kanna

• With Google as a client, managed multiple Google Maps projects simultaneously while maintaining focus on meeting key milestones.
• Led cross-functional team of ~80 to deliver AI performance projects resulting in ~3% increase in user engagement and 5% growth in revenue within a year
• Developed and implemented strategies across ~18 projects, with on-time delivery by 98%
• Implemented Project management efficiency tools through MAGNIFY, resulting in 10% improvement in team productivity
• Supported end-to-end development of multiple Maps UI features, to launch a few weeks ahead of schedule
• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Collaborated with department heads to establish goals and work plans.
• Mitigated risks proactively by conducting thorough analyses of potential threats.
• Identified opportunities for expansion, leading to increased market share and company growth.
• Facilitated cross-functional collaboration to drive successful project completion within deadlines.

Operations and program management

• Managing a team of 200+ FTEs in Hyd, including 2 team managers & 6 team leads
• Ran extensive projects with Google client to improve map data related to local guides, additional resources, data comparison with front end vs trusted evaluation
• Lead ~50 maps automation and quality improvement initiative projects end to end with minimal impact on ongoing delivery timelines
• Driven 8 call policy with 10% increase in verification rates across and ~2% dip in productivity
• Launched ~4 new resource usage project across to reduce the unverifiable rates of maps data with ~12% increase in verification rates across 20+ locales globally
• Initiated and ran COVID project with the goal to provide this information on listings across 40 countries
• Conducted sensitive projects on women shelter to ensure the information provided is accurate with a success rate of ~90%
• Acted as a bridge between cross functional teams like engineering, training and delivery for implementation of new enhancements to improve processes
• Continuously evaluated effectiveness of various tools like pushpin, magnify, reporting dashboards, databases used by delivery teams,
• Engaged in comprehensive large scale machine learning projects that leverage data to improve performance
• Evaluated large data sets for data driven decision making that powers Maps backend
• Pitched internal trainings on workflow delivery and management globally across S10 countries
• Managed ~30 client shadow sessions for over 20 programs through training content or associate workflow process
• Engaged with engineers to build cohesive set of policies that reflect the needs of accurate data of maps

• Managed a team of 100 FTE, including 6 team leads
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Devised processes to boost long-term business success and increase profit levels.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Directed initiatives to improve work environment, company culture or overall business strategy.

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• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Worked with team to identify areas of improvement and devised solutions based on findings.

• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.