A. Manikanta Sai
Sr Systems Engineer
Hyderabad
Summary
Structured Senior Systems Engineer with 6 years of successful industry performance, bringing valuable expertise to any technology team. Possesses extensive knowledge of industry best practices and known for being industrious and motivated. Passionate about team leadership and committed to quality performance, making a valuable asset. Experienced and competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience in front-line assistance for resolving complex technical IT issues. Seeking a suitable IT support position with an ambitious company or organization.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Sr Systems Engineer (IT Ops)
Carelon Global Solutions
2 2023 - 11.2024
- Lead hardware and software purchasing, services, and support activities, collaborating with vendors and ensuring cost-effectiveness.
- Respond to all incoming contacts (phone/email/online/ in-person) in regard to a multitude of technical issues.
- Mac OS building and working of phone and iPads configurations, knowledge on JAMF pro.
- Troubleshot hardware components to identify root causes of malfunctions, reducing equipment downtime substantially.
- Conducted thorough audits of system architecture, identifying areas for improvement and implementing corrective actions.
- Collaborated with cross-functional teams to deliver innovative solutions for business needs.
- Optimized system performance by identifying and resolving complex technical issues.
- Created manuals and taught training sessions to educate co-workers on new systems.
- Checking Asset man inventory pulling the data maintaining asset inventory.
- Installed and configured Basic Networking, Map drive, Data sharing Through IP, Installing software’s through SCCM tool, WSUS and manual installations.
- Performed troubleshooting on critical internal applications including Adobe Acrobat, and Microsoft Office 16, Access, Excel, Outlook
Systems Engineer (IT Ops)
Legato Health Technologies
12.2020 - 01.2023
- Providing L2 Technical support for all windows based (W7/W10) related issues including software and Hardware for end user related to Software’s/hardware issues by Resolving the Incidents raised in Service now.
- Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis.
- Installed and configured Basic Networking, Map drive, Data sharing Through IP, Installing software’s through SCCM tool, WSUS and manual installations.
- Maintained queue of an average of approximately 20 Service desk support Incidents/tickets per day.
- Performed troubleshooting on critical internal applications including Adobe Acrobat, and Microsoft Office 16, Access, Excel, Outlook
System Administrator
Colruyt IT Consultancy India
02.2019 - 07.2020
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
IT Support Technician
Amazon Development Center India
06.2017 - 02.2019
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Education
Bachelor of Science - Bsc Electronics
Jagruthi Degree & PG Collage
Narayana Guda 04.2001 -
Board of Secondary Education - SSC
Shantiniketan High School
Hyderabad 06.2009 - 03.2010
Board of Intermediate - MPC
Sri Chaitanya Junior College
Hyderabad 06.2010 - 05.2012
Skills
Technical troubleshooting skills
Certification
Sql database administrator
Timeline
Sql database administrator
06-2024
[PG Certification in Cyber Security ] Training - [12 months]
12-2021
Systems Engineer (IT Ops)
Legato Health Technologies
12.2020 - 01.2023
System Administrator
Colruyt IT Consultancy India
02.2019 - 07.2020
IT Support Technician
Amazon Development Center India
06.2017 - 02.2019
Board of Intermediate - MPC
Sri Chaitanya Junior College
06.2010 - 05.2012
Board of Secondary Education - SSC
Shantiniketan High School
06.2009 - 03.2010
Bachelor of Science - Bsc Electronics
Jagruthi Degree & PG Collage
04.2001 -
Sr Systems Engineer (IT Ops)
Carelon Global Solutions
2 2023 - 11.2024
Capstone projects
- Security Concerns, Worked on security concerns to address all issues ERROR 1101: Could not allocate a new page for database because of insufficient disk space in file group. Created the necessary space by dropping objects in the file group, adding additional files to the file group, or setting auto growth on for existing files in the file group.
- Querying a Large Relational Database, Focused areas: Restoring of data backup in database using SQL Server Management Tool and converting relational design into tables in SQL Server.
Academicsqualification
- BSc (mecs), Jagruti Degree and PG College, 2015
- Board of Intermediate, MPC, Sri Chaitanya Junior College, 2012
- Board of Secondary Education, SSC, Shantiniketan High School, 2010
Technicalexpertise
Desktop support for Windows and Linux servers, Windows OS configuration, Linux configuration, Map drive, Data sharing through IP, Basic troubleshooting for MAC OS, Remedy ticketing tool, ServiceNow, 95%, 4.9/5.0
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