ALOYSIUS DAVIES
Hyderabad
Summary
Experienced in technical support and website analytics, I bring a dynamic and professional approach. With a strong background in data-driven decision-making, I am well-suited to excel as a Business Analyst. My exceptional troubleshooting and communication skills have consistently improved customer satisfaction. Proficient in Google Workspace and MS Office 365, I possess a keen aptitude for problem-solving and critical thinking. Committed to bridging the gap between business requirements and technological solutions, my goal is to drive efficiency and deliver impactful insights in a fast-paced environment.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Website Analytics Consultant
COGNIZANT TECHNOLOGY SOLUTIONS INDIA PRIVATE LIMITED
07.2024 - 12.2024
- Experience in Technical Support (Cognizant) - Worked for advertisers based on all the regions and helped with implementation related to the websites for tracking conversions on calls
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
Technical Support Specialist
HP Process (Foundever)
06.2023 - 07.2024
- Supported customers with hardware and software technical issues for HP products
- Delivered exceptional customer service and troubleshooting expertise, leading to improved customer retention
- Developed user-friendly documentation for common technical problems to reduce future support loads
Education
B.com (CA) - Computer Application
Sai Sudhir Degree And P.G College
Hyderabad, India 05.2020 - 06.2023
M.E.C
Loyola Academy Junior College
Hyderabad, India 05.2018 - 05.2020
S.S.C - undefined
Gowtham Model School
06.2017 - 06.2018
Skills
- Google Workspace Products
- Organizational skills
- Classroom management
- Stakeholder management
- Time management
- Critical thinking
- Google analytics
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Timeline
Website Analytics Consultant
COGNIZANT TECHNOLOGY SOLUTIONS INDIA PRIVATE LIMITED
07.2024 - 12.2024
Technical Support Specialist
HP Process (Foundever)
06.2023 - 07.2024
B.com (CA) - Computer Application
Sai Sudhir Degree And P.G College
05.2020 - 06.2023
M.E.C
Loyola Academy Junior College
05.2018 - 05.2020
S.S.C - undefined
Gowtham Model School
06.2017 - 06.2018
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