Alluri Praveen

Troubleshooting hardware and software issues on end-user devices.

Handling the initial level of calls and chats on the service-now platform.

Manage user accounts and permissions in Active Directory.

Providing the technical support via calls , chats and email.

Resolving Citric VDI and VMware problems.

Troubleshooting MS Office application issues: Outlook, Microsoft Teams, Excel, etc.

Creating the Incidents on service now for escalation.

Train end users on new software and hardware systems.

Resolve VPN issues, pulse secure, palo alto, cisco clients, ivanti clinets and many other etc..
Configure BYOD.

• Providing the technical support on TELSTRA Internet issues on voice and chat

Restarting the router/modem on switch.

Mobile network issues on telstra.

Guiding the customer to configure the router.

Providing the technical support on internet issues on voice and chat.

Restarting the router/modem on switch

Customer retention,Ticket handling