Akhil Kumar
Hyderabad
Summary
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Over 10 years of leadership experience in e-commerce, quick-commerce, and supply chain management, and expertise in ops management related to Motherhub, sorting center, first mile, and middle mile for the industry.
Currently working as the Senior Manager II(Process Excellence Operations) at Zepto and having experience in major e-commerce giants like Amazon, Flipkart, and Mahindra Logistics and FC Head of Operations at Blinkit(Zomato Hyperpure).
Proficient in stakeholder management, facilitating seamless planning and execution.
Achieved operational efficiency by improving establishing standard operating procedures, and consistently delivering sustained results.
Engaged with strategic to minimize supply chain risks and proactively communicated with stakeholders, yielding significant benefits.
Enduring legacy of accomplishment in implementing new processes to reduce losses, ensuring operational continuity during crisis situations, and fostering a safety-oriented culture among associates and drivers.
Responsible for enhancing organizational efficiency and effectiveness by leading continuous improvement initiatives.
Evaluate existing processes, analyze implemented changes, and recommend adjustments to workflows, schedules, or other processes.
Overview
10
10
years of professional experience
Work History
Senior Manager Operation II
Zepto(Kiranakart Technologies Private Limited)
Pune
01.2025 - Current
- Responsible for enhancing organizational efficiency and effectiveness by leading continuous improvement initiatives.
- Evaluate existing processes, analyze implemented changes, and recommend adjustments to workflows, schedules, or other processes
FC Head Operation
Zomato Hyper Pure
Hyderabad
06.2021 - 01.2025
- Built & launched Quick commerce operations from e-commerce and handled both operations at single point of time
- Coordination and execution daily with Replenishment and Fleet planning
- Customer Obsession - Responsibility of Maintaining FE Availability, more than 95%, for across 50+ stores which all are mapped
- Ensuring BE availability 95%+ by coordinating with Purchase team and central Ops
- Dealing and managing 15K SKUs at WH
- Implemented cost-saving initiatives to reduce overhead costs, and in Jan '23, sites operated at 0.93
- Paisa costs
- Built Perishable, Cold, and Frozen Supply Chain in same warehouse
- Maintaining and performing medicines supply chain
- Maintaining and bin reconciliation FC diff to ensure and able to achieve desired metrics of inventory health
- Ensured transfer loss below 0.05% (Forward and Reverse Flow), DN
- Manpower planning and tracking individual IPP and Building IPP
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in team environment
Deputy Manager
Mahindra Logistics
Kolkata
04.2019 - 05.2021
- Improved team efficiency by streamlining processes and implementing innovative management strategies
- Identified areas for improvement within department, implementing strategic initiatives to address gaps in performance or resources
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively, largest 3P sort center for Amazon
- Responsible for driving up overall whole sortation operation as 3P
- Implemented customer-oriented operation
- Day-to-day, achieving customer's new set target (as per contract signed)
- Responsible for decision-making to avoid bottleneck situations/Manpower planning, shift planning, improving performance, hiring
- Plan according to volume forecasts, connecting EDD customers shipments
Team Lead
Amazon Pvt. Ltd.
Sonipat
04.2016 - 03.2019
- Managed Fulfillment Centre of Amazon India is situated in Sonipat, Haryana
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Established clear performance metrics for the team, which helped in tracking progress towards set targets effectively
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
- Calculate the productivity performance to identify bottlenecks and improve the performance
- Responsible for chasing Critical pull time dispatch for all Destination locations to ensure on-time deliveries, to meet customer satisfaction
- Developed proficiency in troubleshooting tools, sort center management system software (i.e., Generate and analyze reports like vehicle usage report, daily exceptions report, on-time retrieval report, and total inbound and outbound report Vehicle, daily/weekly performance report, miss-sort reports
Executive
Flipkart India Pvt.Ltd
Gurgaon
09.2014 - 04.2016
- Enhanced customer satisfaction by streamlining communication channels and improving response times
- Developed innovative solutions to complex problems, resulting in improved organizational performance
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization
- Inventory Control and Planning
- Handled a team of 70+ people for inventory management, along with stock count
- Daily responsibilities include maintaining Inventory accuracy and proper stock count by ensuring the right product at the right location
- Handled inbound operations for material flow from dock to stock and ensuring quality aspects
Education
B.Tech - Computer Science
SHIATS
Allahabad05.2014
12th - Science Education
St. Joseph High School
Patna, India05.2010
10th -
Patna Muslim High School
Patna01.2008
Skills
- Supply Chain Management
- Daily Operation Management & Execution
- Inventory Management
- Stakeholder Management
- 3PL Management
- Process Management
- Decision Making
- Project Management
- Replenishment Planning and Implementation
- First/Middle-Mile Operations
- Leadership & Team Management
- Supply Chain Logistics
- Cost Reduction Strategies
- Crisis Management and Business Continuity Planning
Additional Information
- Yard Management System project driven and successfully launched with all configuration changes.,
- New Launch Sort centre Achieved Milestone to deliver 1.5L Shipments/Day.
- Successfully launched and deliver B2C model conversion to B2B operations in Hyderabad when Formerly Grofers entered into Quick commerce and to launch Blinkit.
- Project Driven to launch perishable Centre to cater Milk, Ice-cream & Perishable & Frozen categories.,
- Successfully launched New site - MLL site MCCU., Successfully driven HOTO process MLL Consumer site from 3PL.
Personal Information
- Date of Birth: 03/24/93
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Manager Operation II
Zepto(Kiranakart Technologies Private Limited)
01.2025 - Current
FC Head Operation
Zomato Hyper Pure
06.2021 - 01.2025
Deputy Manager
Mahindra Logistics
04.2019 - 05.2021
Team Lead
Amazon Pvt. Ltd.
04.2016 - 03.2019
Executive
Flipkart India Pvt.Ltd
09.2014 - 04.2016
B.Tech - Computer Science
SHIATS
12th - Science Education
St. Joseph High School
10th -
Patna Muslim High School
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