Akash Biradar
Technical support specialist
Hyderabad
Summary
Detail-oriented Technical Support Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.
Overview
8
8
years of professional experience
Work History
Technical Support Specialist
Diebold Nixdorf
Hyderabad
08.2022 - Current
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed and troubleshot hardware, software and network issues.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Engineer
CSS Corp Private
Hyderabad
06.2020 - 08.2022
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined support processes for increased efficiency and reduced response times.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Improved team productivity by providing technical guidance and mentoring new joining.
Q Connect (TATA Business Support Services)
Senior Customer Service Executive
Hyderabad
02.2016 - 02.2020
- Provided technical support during incident investigations involving potentially unsafe products or components.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills
- 4 years of working experience in a outbound call centre, selling DTH products.
• Strong communication skills accompanied by active listening skills and patience.
• Ability to understand and analysis the requirements of the customer and offer the relevant product.
• Expertise in taking follow up on a daily basis.
• Expertise in working with a team
Education
MBA - Finance And HR
Vivek Vardhini School of Business Management
Hyderabad, India 04.2001 -
Bachelor of Commerce - Computer
St.Paul's Degree And PG College
Hyderabad, India 04.2001 -
SCC -
Oxford High School
Hyderabad, India 04.2001 -
Skills
Customer Support
Customer experience management
Performance Optimization
Technical Troubleshooting
Application support
Remote Support
Technical issues analysis
Timeline
Technical Support Specialist
Diebold Nixdorf
08.2022 - Current
Engineer
CSS Corp Private
06.2020 - 08.2022
Q Connect (TATA Business Support Services)
Senior Customer Service Executive
02.2016 - 02.2020
MBA - Finance And HR
Vivek Vardhini School of Business Management
04.2001 -
Bachelor of Commerce - Computer
St.Paul's Degree And PG College
04.2001 -
SCC -
Oxford High School
04.2001 -