AJIJA YESMIN

• Routinely greeted passengers and handled processing procedures.
• Made in-person and online reservations for passengers
• Prepared daily reports of customer activity.
• Tracking flight arrivals and departures and posted related

Information online.

• Made regular announcements concerning flight arrivals and departures.
• Made regular announcements concerning flight arrivals and departures.
• Responded to customer inquiries in person online and on the phone.

• Well Versed with Check-In, Departures, Transfer desk, Flight editing, and Arrival flight handling process and procedures.
• Well Versed with Baggage Services and Cargo handling procedures.
• Could you monitor and manage the safety/security to Airline guidelines? standards accor
• To provide the MAAS and other special services to CIPs, VIP, and VVIPs according to the procedure.
• To ensure the company’s service standards are adhered to.
• Keep Managers/Supervisors posted with accurate and complete information on all operational/safety incidents/developments.
• Assist with on-the-job training of new employees. • Handling Disruptions, Delays and Cancellations.