Ajay Kumar Guttikonda

• Provided educational expertise and mentoring to junior team members.
• Improved systems with addition of new features and infrastructure.
• Tested and deployed scalable and highly available software products.
• Atlassian Cloud Jira and Confluence Migration.
• Check Apps compatibility for Data center to Atlassian cloud.
• Client Interaction.

Company Overview: Publicis Sapient is an American digital consulting company, founded as Sapient in Cambridge, Massachusetts in 1990.It is a digital-first consultancy focused on technology modernization and transformation

• Up-gradation of Atlassian Products in both Linux and Windows Servers
• Migration from server to Datacenter and Atlassian cloud
• Leading, planning, and managing documentation projects for product releases
• Perform Jira Re-indexing and Integrity Checker
• Created Jira Automation rules with various triggers, conditions and actions
• Written and executed customized Jira automation rules for on project level, Global level as per client requirement
• Written Jira Automation rules on Email-notifications, Issue updates and Issue transitions as required
• Importing and exporting of Automation rules
• Creating Spaces, providing Confluence user access and roles
• Implementing Jira workflows using advanced features such as Post functions, Conditions and Validators
• Experience in configuring Field configurations, Notifications schemes, Screen Schemes, Permission Schemes in Jira Projects
• Working on Sanity Checking and unit testing, defect fixing for Jira and Confluence after Production data restoration
• Implementing automation rules in project level and global level
• Jira and Confluence Export and Import of projects
• Operations support and application troubleshooting
• Responsible for deployment of code and releases
• Importing bulk issues into Jira Projects using CSV files
• Installing Jira, Confluence, Bitbucket, Bamboo in Linux environment
• Installing required API and verifying the modules are working fine
• Creation of new Jira Projects
• Created new users and groups in Jira
• Configuring Issue Types for the Jira Projects
• Upgradation of Jira, Confluence, Bitbucket and Bamboo has been done to latest version
• Migrated and Merged Various Jira, Confluence Instances from Atlassian Cloud house Instances
• Implemented SSO and SSL for Jira and Confluence

Company Overview: Caterpillar Inc

Is an American Fortune 100 corporation that designs, develops, engineers, manufactures, markets, and sells machinery, engines, financial products, and insurance to customers via a worldwide dealer network

• Responsible for creation of custom workflows and adding post functions when required
• Responsible for configuring custom fields for the requested issue types in the Jira projects
• Troubleshooting Jira user issues
• Providing solutions and resolving them based on SLA
• Importing issues from other environments such as from CVS files and Bugzilla to Jira Projects
• Responding to incoming requests and inquiries for new tools and workflow procedures
• In absence of Onsite-Lead, have handled the responsibility of managing of clients and team for delivery of tasks
• Handling Rollout and Cloning Activities
• Co-ordination with clients and vendor – For any production/sub-production instance related issues/queries
• Loading Data Using Import Sets
• Work with process owners to develop and implement workflow
• Working on production issues post deployment
• Create and use update sets to move customization between systems
• Work with business users to identify and refine business requirements and workflows
• Provided technical assistance for work administration of users, related modifications and archival of projects
• Creating Tempo Teams and adding requested users
• Creating Project permission schemes and providing required permissions based on the requests
• Configuring Notification scheme and adding requested people to be notified for Issue events
• Reported performance related issues to management by analysis and tracking of existing systems
• Responded to all incoming questions and inquiries related to JIRA applications
• Prepared projects, dashboards, reports, and questions for all JIRA related services
• Restarting Jira when required
• Configuration/Permissions and Notifications schemes for all projects
• Created customized Versions/Components for all projects
• Troubleshooting and resolving issues in JIRA and Confluence as users
• Provided documentation of customer JIRA terms, standard practices, and implementation and weekly status reports

• Creation of Jira Projects based on user request
• Cloning the Jira Projects
• Re-indexing Jira on timely basis
• Creating spaces in Confluence
• Providing privileges to the users
• Creation of new Jira users and Jira groups
• Implementing Jira workflows using advanced features such as Post functions, Conditions and Validators
• Experience in configuring Field configurations, Notifications schemes, Screen Schemes, Permission Schemes in Jira Projects
• Creating Jira Service Desk projects, Custom fields, Issue Types, and screens for Customer portals
• Configure the Customer Portal, request types, queues, SLA metrics and automation
• Installing plug-ins and maintaining the licenses
• Troubleshooting the problems in Jira
• Linking GIT Repositories to Fisheye Projects
• Creating and managing filters
• Managing Groups and Role management based on projects
• Prioritizing workload and resolving tickets based on Service Level Agreements
• Integration of Jira with other applications using plug-ins
• Importing bulk issues into Jira Projects using CSV files
• Migrating Jira Service Desk project
• Leading, planning, and managing documentation projects for product releases
• Upgrade and Migration of Atlassian Products in both Linux and Windows Servers
• Participated in reviews and Requirement analysis
• Excellent analytical and logical programming skills with a good understanding at the conceptual level and possess excellent presentation, interpersonal skills with a strong desire to achieve specified goals

• Ownership in checking Plug-in compatibility and UAT pre-upgrade of Jira
• Restarting Jira, performance monitoring of Jira instances and checking log and backup files
• Managing Users in Crowd Directories
• Troubleshooting user queries on Jira, Confluence
• Integrating Jira with third party tools Like ServiceNow
• Worked on ERP Installation and Training

• JIRA configuration
• JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
• JIRA Training
• Managing Add-on
• Setup JIRA for Helpdesk/Tickets
• Setup JIRA for Project Management
• Setup JIRA for Bug Tracking
• Setup JIRA for Test Case Management
• Configure Agile Boards - Scrum and Kanban
• JIRA & Agile (formerly known as Greenhopper) Best Practices
• Integrating JIRA with Confluence
• Backup and Restore procedures