Ajay Singh Thakur
Process Developer
Hyderabad
Summary
Highly skilled professional with expertise in task coordination, prioritization, analytical tasks, problem-solving, and teamwork. Seeking challenging assignments to effectively utilize these skills. With over 8 years of rich cross-cultural experience, successfully managed projects, implemented data migration and conversion processes, and provided exceptional support and service delivery to clients. Known for delivering critical client deliverables with precision and efficiency.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Process Developer
Genpact India Pvt Ltd
03.2019 - Current
- Supported the project team by ensuring accurate and up-to-date documentation while collaborating with the project manager on data migration efforts
- Lead the extraction, segregation, and preparation of data from various systems (PQW, FMI, PMS) in OBIEE for Salesforce migration, ensuring compliance with customer guidelines
- Verified and validated data load files from CRM systems to ensure accuracy before uploading, contributing to the smooth migration of product data into Salesforce
- Resolved technical data conversion and migration issues, effectively communicating solutions and ensuring successful data conversion cycles
- Delivered accurate and complete data files for testing and live processing, including receiving, modifying, and validating files for integration into Salesforce within the healthcare industry
- Defined data requirements, including validations, cleansing rules, and exception handling, to ensure accurate and reliable enterprise master data
- Spearheaded data conversion from legacy systems to Salesforce and GE Healthcare templates, transforming data to meet complex business requirements
- Leveraged advanced workflows, data flows, and quality transforms to cleanse and validate data, ensuring seamless integration and migration
- Diagnosed and resolved technical issues in data mappings, redesigned processes to improve performance, and ensured alignment with business needs
- Migrate legacy data across different Salesforce environments, including UAT, ITEST, and PROD, in accordance with multiple change requests (CRs) as dictated by business needs
- Provided support through ServiceNow Incident Management by efficiently handling change requests, including update, delete, import, insert, and upset operations across various Salesforce objects, and ensuring accurate data loading into ServiceMax
Online Strategist
Intelenet Global Services (Teleperformance)
07.2017 - 01.2019
- On Boarding the business listings on Google Platform
- Reviewing the business listings with quality parameters
- Meeting the assigned targets with all my extended efforts
- Participating in Digital Marketing meetings
- Create and optimize ad campaigns and paid search landing pages
- Manage all aspects of Google Ad campaigns
- Develop PPC strategies to increase online visibility
- Analyze and optimize pay-per-click (PPC) campaigns to increase ROI
Process Associate
Justdial Pvt Ltd
06.2015 - 07.2017
- Managing Outbound Sales Queue
- Worked with Long Duration Package Team (New and Existing)
- Handle Escalation calls and Revenue Campaign calls
- Worked in both inbound and outbound Queues
Education
MBA -
KG Reddy Engineering College
Bachelor of Commerce - undefined
G Pulla Reddy Degree College
Skills
- Salesforce
- Service Max
- OBIEE , Siebel international
- Advance Excel
- SOQL
- Dataloader
- ServiceNow,
- Servicemax,
- Spotifier
It credentials
- Advance Excel
- SOQL
- Dataloader
- Internet Applications
- Applications: ServiceNow, Servicemax, Order Management, OBIEE, Spotifier
Timeline
Process Developer
Genpact India Pvt Ltd
03.2019 - Current
Online Strategist
Intelenet Global Services (Teleperformance)
07.2017 - 01.2019
Process Associate
Justdial Pvt Ltd
06.2015 - 07.2017
Bachelor of Commerce - undefined
G Pulla Reddy Degree College
MBA -
KG Reddy Engineering College
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