Afroze Fatima
Hyderabad
Summary
1. Detailed-Oriented individual with exceptional communication and project management skills.
2. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
3. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environment.
4. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2
2
years of professional experience
Work History
Data Analyst
Nexus Trade Ltd.
07.2021 - 07.2022
- Produced monthly reports using excel and microsoft word .
- Created various Excel documents to assist with pulling metrics data and presenting information to manager for concise explanations of best placement for needed resources.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Utilized data visualization tools to effectively communicate business insights.
- Used statistical methods to analyze data and generate useful business reports.
Customer Service Executive
ISBAT UNIVERSITY
01.2021 - 06.2021
- Provided universities information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described courses and details to customers to provide information on benefits and advantages.
- Assessed students service trends and evaluated complaints to determine areas in need of enhancement.
- Trained new personnel regarding universities operations, policies and services.
- Delivered prompt service to prioritize students needs.
Operations Supervisor
Pipeline Design & Form Industries Ltd .
01.2020 - 12.2020
- Improved office operations by automating client correspondence, record tracking and data communications.
- Trained team member on how to operate and manage workers.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills..
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor of Science - Networking And Cyber Security
ISBAT UNIVERSITY
Kampala, Uganda12-2021
Higher Diploma - Higher Diploma in Software Engineering
Aptech Computer Institute
Kampala , Uganda 10-2018
High School Diploma -
St.Kizito Senior Secondary School
Kampala, Uganda12-2015
Skills
- Data filtering
- Data formatting
- Customer consulting
- Call center experience
- Store maintenance
- Positive and professional
- Receiving support
- Documentation
- Follow-up skills
- High-energy attitude
- International sales support
Reading , Foreign languages ,cooking , photography, travelling
1. I like reading (Fiction and non -fiction ) which enhances my critical thinking and creative problem solving skills.
2. I enjoy learning different languages as i believe in order to build a connection with a person one needs to know their language.
3. I love cooking and trying out different types of cuisines .
4. I make memories by capturing every moment through photography .
5. I love exploring different places and admiring Gods creativity .
Languages
ENGLISH , Hindi , Swahili , African
Advanced (C1)
Interests
1 Reading articles , books
2 Making some DIY ( Home decor )
3 Learning new skills through internet
4 Yoga and meditation
5 cooking and trying out new variations with creative twists
Timeline
Data Analyst
Nexus Trade Ltd.
07.2021 - 07.2022
Customer Service Executive
ISBAT UNIVERSITY
01.2021 - 06.2021
Operations Supervisor
Pipeline Design & Form Industries Ltd .
01.2020 - 12.2020
Bachelor of Science - Networking And Cyber Security
ISBAT UNIVERSITY
Higher Diploma - Higher Diploma in Software Engineering
Aptech Computer Institute
High School Diploma -
St.Kizito Senior Secondary School
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