Excel
Adil Zaki Syed
Team Lead - Partnerships, Business Strategy & Growth
Hyderabad
Summary
I am looking forward to working with multiple intellectuals and learn about streamlining the processes and automating them. My long-term goal is to drive programs and products at a global scale. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Team Lead - Business Strategy & Growth
Freyr Software Solutions
Hyderabad
04.2024 - Current
- Team Management - Successfully managed a team of six in the Business Strategy and Growth division for Medical Devices, fostering clear communication and collaboration. Empowered team members by leveraging individual strengths and creating a supportive environment, driving alignment with organizational objectives, and enhancing overall performance.
- Business Analysis - Led multiple business analysis initiatives across APAC, LATAM, and GCC regions within the Medical Devices sector. Conducted quarterly OKR analysis to assess performance and drive strategic decision-making, ensuring alignment with business objectives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities and coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Senior Associate - Business Strategy & Growth
Freyr Software Solutions
Hyderabad
09.2022 - 03.2024
- Vendor sourcing – Implementing vendor selection programs to ensure that the best vendors are secured. Conduct interviews with new vendors, and communicate approved vendors of their responsibilities and obligations.
- Consultant/Vendor Management – Develop and manage strategic relationships with consultants to enhance engagement and commitment to Freyr, while identifying and addressing gaps in the consultant network. Oversee vendor contract management and troubleshoot issues, escalating them to management as needed.
- Negotiate agreements – Negotiate on requirements, as well as various other legal and financial agreements, such as NDA/CDA & SOW, etc. Design business guidelines for vendors and ensure all vendor activities adhere to Freyr’s policies. Work closely with the legal and compliance team to ensure there are no policy breaches by vendors.
- Project Management – Communicate/Correspond, and serve as point of contact for consultants and internal teams during requirements and projects. Contribute to the project completion by ensuring timely delivery of the project by the consultant.
- Payment handling – Coordinate with the client-facing teams and the accounts team to ensure timely payment to the vendors.
- Contribute to business expansion – Work closely with the BD, Pre-sales, and Delivery teams to manage existing and identify new project opportunities. Develop and execute consultant marketing plans that create opportunities for new business for Freyr. Support to explore expansion across new business lines.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Category Management Associate - Test Design
Relevel by Unacademy
04.2022 - 08.2022
- Test Design and Management: At Relevel, I oversaw test design categories, maintained regular communication with consultants and creators to ensure seamless test execution. Successfully launched seven categories within three months and facilitated the delivery of over 500 job opportunities to candidates with 0-3 years of experience.
- Data Management and Reporting: Maintained trackers to monitor test metrics and shared comprehensive analysis reports with management, providing insights to support informed decision-making and enhance test performance.
Category Management Intern - Test Design
Relevel by Unacademy
01.2022 - 04.2022
- Ensure that we always have the right number of evaluators onboarded and available.
- Ensure that the evaluators onboarded are relevant, trained, and unbiased.
- Design the training and audit process for evaluators to undergo.
- Ensure top-notch user experience by assisting them via omnichannel support.
- Constantly build processes around repeat activities to ensure that efficiency is constantly increasing.
Customer Service Specialist
Amazon India Pvt. Ltd.
08.2018 - 05.2020
- Customer Service Associate: Initially served as a Customer Service Associate for one year before transitioning to the Search and Rescue team, a specialist group focused on resolving issues for repeat-contacting customers to reduce recurrence of concerns.
- Contact Management: Managed over 40,000 customer interactions during my 22-month tenure at Amazon, achieving an 80% positive response rate. Acted as a Subject Matter Expert, providing guidance and training to new hires.
- Technical Support Experience: Collaborated with the Kindle Tech Support team for two months during the North America Peak season in 2019, delivering exceptional customer service during a high-demand period.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with customers through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
MBA - Marketing And Operations
Institute of Public Enterprise
Hyderabad, India 08.2020 - 05.2022
Bachelor of Science - Biotechnology, Biochemistry, And Chemistry
St. Mary's Degree College
Hyderabad, India 06.2015 - 11.2018
Skills
Operations Management
Key Performance Indicators
Problem-Solving
People Management
Problem-solving abilities
Multitasking Abilities
Data Analysis
Adaptability and Flexibility
Team Collaboration
Time Management
Excellent Communication
Problem-solving aptitude
Effective Communication
Interpersonal Skills
Software
PowerBI
Powerpoint
Timeline
Team Lead - Business Strategy & Growth
Freyr Software Solutions
04.2024 - Current
Senior Associate - Business Strategy & Growth
Freyr Software Solutions
09.2022 - 03.2024
Category Management Associate - Test Design
Relevel by Unacademy
04.2022 - 08.2022
Category Management Intern - Test Design
Relevel by Unacademy
01.2022 - 04.2022
MBA - Marketing And Operations
Institute of Public Enterprise
08.2020 - 05.2022
Customer Service Specialist
Amazon India Pvt. Ltd.
08.2018 - 05.2020
Bachelor of Science - Biotechnology, Biochemistry, And Chemistry
St. Mary's Degree College
06.2015 - 11.2018
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