Adil Mohammad
Hyderabad
Summary
Reliable business professional with experience in Project management, Process improvement and Advance Data Analysis. Ability to function in a fast-paced environment with changing priorities and stringent deadlines.
Adept at Analyzing Data to develop strategies that improve efficiency,efficacy and speed to market. Best in class strategic planning & implementation using Business Process Reengineering which acts as a catalyst to advance market share/penetration to achieve profitable growth.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Senior Specialist : Methods and Procedures
AT&T Communications Pvt. Ltd
Hyderabad
04.2019 - Current
As a Senior Specialist,
- Campaign Management : Oversee & Handle Complex Projects end to end in collaboration with Sales, Service Management, Tools, Digital Experience team and Operations teams
- Strategy : Develop and Communicate Goals, project plan, timelines, Key Performance Metrics with leadership team
- Ease to Business : Account level support to enterprise clients, streamline operational processes, building repeatable solutions thus minimizing cost of delivery with ease to scale across customer accounts
- Developing and Delivering :Responsible for custom ITIL disciplined process documentation to AT&T Life Cycle Management (LCM) team for managing customers with network contract associated to new Retail-Outsourcing, IBM Go-To-Market and DXC Go-To-Market accounts
- Business Process Reengineering : Apply BPR model through quality-oriented strategies and help AT&T Indirect segment to accomplish ambitious short- and long-term goals
As a Data scientist,
- Data Strategy : Develop strategies for business using analytics and create a data driven culture
- Leadership : Drive and manage team to apply data insights to enable speed to market
- Drive Innovation : Identify changes to assortment, distribution and marketing using financial and sentimental analysis that enable company to better target customers, resulting in monetary growth
- Channel efficacy : Develop and maintain segment specific product dashboard using PowerBI contributing to sales and reducing overall cycle time
- Automation: Identify opportunities to automate and streamline current processes, focus on driving efficiency and improvements in controls
Developments:
- Built automation to reduce report production time by 50%
- Developed reporting solutions for a client with $40M in annual revenue
- Developed 85% custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft products to deliver meaningful and actionable insights
Achievements:
- Top year-end-rating: 2022-23(Promoted), 2021-22, 2020-21
Senior Associate Networks
AT&T/DXC
Hyderabad
06.2012 - 03.2019
- Drive service excellence in IT & continue to raise the bar on service levels offered including CSAT, response, resolution time, total call reduction & IT infrastructure uptime
- Achieved Top in Year end rating : 2018-19,2016-17,2014-15
Senior Technical Associate
DELL International Pvt. Ltd
Hyderabad
11.2009 - 05.2012
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones, promoted with in 18 months to Sr Technical support executive to work on customer escalations and promote NPS
- Service Excellence Award & Club 90 Member for Excellence in 2010,2011
Process Executive
Infosys Pvt. Ltd
Bangalore
07.2008 - 10.2009
- Built and maintained excellent customer relationships through timely response to inquiries
Education
Advanced Certification - Data Science And Artificial Intelligence
Indian Institute of Technology (IIT)
Chennai, India12.2023
Masters Program - Data Science
Simplilearn- IBM Collaboration
Hyderabad, TG03.2022
E-MBA - Project Management & Operations Management
IIBM
Meerut04.2014
B.Tech - Information Technology
JNTU
Hyderabad, TG04.2008
Skills
- Supervised & Non-supervised machine learning
- Data Analytics and Visualization
- Concepts of BigData (Hadoop, Spark, MongoDB)
- SQL, Snowflake
- Tableau & Power BI
- Service Assurance & Delivery
- Process Documentation
- Predictive Modelling
Certification
- ITIL 4 Foundation
- Verism Foundation
- ITIL v3 Expert (Service Operation & Strategy)
- ITSM ISO/IEC 20000-2011
- Prince 2 Foundation
- Agile scrum master
Technical Skills
Operating Systems:
Windows, MacOS
Database/Server:
My SQL, Postgres, SQL server
Programming Language:
Python, Scikit-learn,Spark, Hadoop, R, Programming, Django, SQL
Projects
Go-To-Market & Indirect Segment Data Projects
- Built an interactive PowerBI Dashboard for US, MoW, Pre-Order, which will help Service Providers analyze the current orders or request which are due in the ticketing system and the ability to view those requests as per their customer’s name, age, status, type of product and type of bandwidth.
- Built an interactive PowerBI dashboard to view the US Billing orders view as per year, month and to have a trend in the same page as US orders and showcase what was the cycle time per month on closed/billed orders
- PowerBI Data visualization via Dashboard helps turn all the granular data into easily understood, visually compelling—and useful—business information. The help you unify data and apply AI-driven analytics to reveal relationships between your KPIs, the market & uncover insights in business data to informal decision making
- Built automation with weekly refresh, defined data pipeline from Snowflake to Tableau
Bandwidth Utilization Data Analysis
- Built an interactive PowerBI Dashboard to drive potential new business and in-year revenue with accounts heavy in bandwidth utilization of current ADI and AVPN circuits.
- Using the data that Marketing has gathered data for ADI and AVPN circuits with sustained 70%+ Utilization Thresholds during 4 – 6 hr. time periods in 24hr Day.
- Helped team automate report using Tableau for Monthly Focus - Opportunity for your upsell opportunities
- This will help the sales team to have an informed discussion with their partners on the impacted circuits and I can see where this will also drive a better end customer experience, reduce churn and grow revenue for the upgrades.
Customer Segmentation using RFM analysis
- Based on customers' historical transactions, RFM analysis focuses on 3 main aspects of customers' transactions: recency, frequency and purchase amount
- Understanding these behaviors will allow businesses to cluster different customers into groups and assign a loyalty badge (Ex: Tier 1, Tier 2, Tier 3)
- From the analysis we were able to satisfy our Tier 1 customers which resulted to a positive rate in our revenue generation
- We also influenced our Tier 2 customers to increase engagement with us and developed action plan for our Tier 3 users
Sentimental Analysis with AI insights
- Captured customer responses via detailed survey to understand the current NPS score
- Built a model to automatically analyze unstructured text data for ratings and problem areas
- Developed a model to utilize the Azure Cognitive Services automatically when data is uploaded
- Created and invoked custom functions in Power BI, to extract key phrases and generate sentiment scores from raw text
Direct Market Reseller
- SharePoint plays the role of Frontend where SPs share their relevant IMEIs data on a weekly basis, Team collects this data from 8 different customers and manually groups them via MS Excel, upon which this data is loaded to NDAC application to integrate with IOT & Teradata volumes
- Once the upload is done NDAC application takes around 8-12 hours to return the mapped volumes based on the SQL query which is predefined
- By identifying the complexity in processing IMEI's & to eliminate overhead of manual validation, Suggested to bring in Snowflake where the Data processing can be faster and effective and also build an automation for data processing & Visibility of data with our mobility partners using PowerBI/Tableau.
- As on today we were able to fetch 100% accurate data mapping NDAC tool, including the individual counts of Active, Canceled in less than 10minutes
- Billing team can work on compensation faster and more effective payments for revenue acceleration
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