Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Abhishek Kumar

Program Manager 1
Hyderabad

Summary

Results-driven professional with keen eye for operational efficiency and real-time data analysis. Leveraging deep understanding of workforce management and performance monitoring to ensure optimal service levels. Highly collaborative with focus on team success and adaptability, displaying strong analytical skills and exceptional problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Real Time Analyst (WFM)

AWS
04.2024 - Current
  • Maximized agent adherence to schedule by implementing real-time adjustments based on call volume fluctuations.
  • Increased operational efficiency with thorough analysis of key performance indicators and implementation of best practices.
  • Developed comprehensive reports to inform decision-making, highlighting trends and opportunities for improvement.
  • Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed.

Program Manager

Amazon
05.2021 - 03.2024
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.

Education

B Tech - Computer Science

National Institute of Science And Technology
Orissa
04.2001 -

Skills

Scheduling management

Spreadsheet expertise

Forecasting techniques

Statistical modeling

SQL expertise

Dashboard creation

Python programming

Software

QuickSight

SQL

Python

Data Analysis

Timeline

Real Time Analyst (WFM)

AWS
04.2024 - Current

Program Manager

Amazon
05.2021 - 03.2024

B Tech - Computer Science

National Institute of Science And Technology
04.2001 -

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