Abhilash Katikam
Business Analyst | Operations
Hyderabad
Summary
Experienced Business Analyst and Operations Manager with over 9+ years in the logistics industry, specializing in optimizing supply chain processes and data-driven decision-making. Proven track record in managing end-to-end operations, improving efficiency, and delivering on key performance metrics. Skilled in client management, data analysis, and performance optimization in fast-paced environments.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Business Analyst
Blowhorn
04.2023 - 09.2024
- Took ownership of mapping, designing, and improving business processes, creating SOPs to drive continuous enhancement.
- Fulfilled internal investor, inter-department, and general operation MIS/data requests promptly and accurately.
- Dived deep into data to develop automated dashboards in Metabase for various business functions, providing actionable insights.
- Managed incidents by initiating centralized payments and billing division, streamlining collection processes and resolving issues efficiently.
- Leading central invoicing team, reducing O2C cycle for selected customers by 50%, reflecting commitment to customer obsession and efficient incident management.
- Enhanced skills in process optimization, data analysis, and cross-functional collaboration by consistently delivering results.
Assistant Manager-Process Excellence
Blowhorn
08.2021 - 03.2023
- Identified bottlenecks and gaps in existing process flows and collaborating with technology and product teams to resolve them for both Transportation and Fulfillment operations.
- Served as the primary point of contact for key accounts like Amazon (DSP & EDSP), Jumbotail, Udaan,Delivery for last mile & mid mile logistic operations.
- Use data-driven insights to identify areas for operational improvements and drive initiatives to enhance efficiency and customer satisfaction.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Improved SLA adherence by 7% and increased existing business by 3%, demonstrating strong focus on delivering results and continuous improvement.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
Operations Associate
Blowhorn
07.2018 - 07.2021
- Managed daily operations with focus on enhancing customer experience, ensuring timely task completion and adherence to company policies.
- Pioneered successful piloting DCD model for Amazon India in Hyderabad in 2018, showcasing innovation and adaptability to industry trends.
- Collaborated with the sales team to identify growth opportunities within existing accounts or new accounts in the logistics domain.
Team Leader
Flipkart
08.2014 - 06.2017
- Worked with team to identify areas for improvement and developed solutions based on findings, ensuring adherence to SLAs.
- Supervised team members to ensure compliance with established procedures and quality requirements, setting performance expectations and tracking progress.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
PG Diploma - Business Management
Osmania University
02.2021 - 02.2022
B.Tech - Electrical & Electronics Engineering
Holy Mary Institute of Technology & Science(JNTUH)
06.2010 - 06.2014
Skills
- Operations Management
- Data Analysis
- Project Management
- P&L Management
- Invoice Processing
- Process Optimization
- Customer Relationship Management
Awards
- Star Performer award, 03/31/22, Q1 & Q2 2022
- Star Performer award, 03/31/21, Q1 2021
- Star Performer award, 12/31/20, 2020
- Core values Award, 09/30/19, Q3 2019
- Spot Award, 06/30/19, Q2 2019
- Star Performer award, 03/31/19, Q1 2019
Timeline
Business Analyst
Blowhorn
04.2023 - 09.2024
Assistant Manager-Process Excellence
Blowhorn
08.2021 - 03.2023
PG Diploma - Business Management
Osmania University
02.2021 - 02.2022
Operations Associate
Blowhorn
07.2018 - 07.2021
Team Leader
Flipkart
08.2014 - 06.2017
B.Tech - Electrical & Electronics Engineering
Holy Mary Institute of Technology & Science(JNTUH)
06.2010 - 06.2014
Similar Profiles
Sai Teja CHSai Teja CH
Operations Associate at BlowHornOperations Associate at BlowHorn
Chethan V GowdaChethan V Gowda
Operations Associate at BlowhornOperations Associate at Blowhorn
Abhilash KAbhilash K
Business Analyst at BlowhornBusiness Analyst at Blowhorn
Sunil SinghSunil Singh
Internship Student at ForageInternship Student at Forage
Venkata Krishna Reddy TallapureddyVenkata Krishna Reddy Tallapureddy
Institutional Sales Manager at DSP Asset Managers Private LimitedInstitutional Sales Manager at DSP Asset Managers Private Limited