Abhijith Yagalla
Technical Consultant - Cloud
Hyderabad
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, Unix/Windows system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
3
3
Languages
Work History
Escalation Lead
Blue Yonder
12.2024 - Current
- Serve as the primary point of contact for any critical technical issues or escalations to authorized product/project.
- Take ownership of escalated tickets or issues that cannot be resolved by frontline consultants, ensuring timely resolution and clear communication with clients.
- Lead detailed technical analysis and root-cause identification of critical cloud system failures or performance issues.
- Coordinate with cross-functional teams (engineering, support, product) to ensure escalated issues are prioritized and addressed effectively.
Technical Consultant - Cloud
Blue Yonder
09.2024 - Current
- Assist with Cloud Infrastructure Setup: Help set up and configure cloud services (e.g., virtual machines, storage, databases) under the supervision of senior engineers or consultants
- Documentation: Help document cloud configurations, processes, and troubleshooting steps for internal use or client-facing purposes.
- Collaborate with Teams: Work closely with other IT professionals, engineers, and consultants to ensure the smooth deployment and optimization of cloud systems.
- Collaborate with clients to understand their business requirements and translate them into scalable, secure, and cost-effective cloud solutions.
Cloud Support Engineer (Unix)
Wipro
09.2022 - 09.2024
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues
- Diagnosed and executed resolution for server issues
- Diagnosed hardware and software issues on various platforms such as Windows and Linux operating systems
Full Stack Web Development
Mainstay Tech Solutions Pvt Ltd
05.2021 - 07.2021
- Collaborated with the design team to convert mockups into fully functional web pages, ensuring seamless user interfaces.
Cloud Architect
IT Point
05.2020 - 06.2021
- Assist with Cloud Infrastructure Setup: Help set up and configure cloud services (e.g., virtual machines, storage, databases) under the supervision of senior engineers or consultants.
- Monitor and Troubleshoot Cloud Systems: Assist in monitoring cloud infrastructure for performance, uptime, and security, and help resolve issues.
- Collaborate with Teams: Work closely with other IT professionals, engineers, and consultants to ensure the smooth deployment and optimization of cloud systems.
Education
Bachelor Of Computer Applications - Cloud Computing
KL University
Vijayawada, India05-2022
12th Class - MPC
Sri Chaitanya Junior College
Skills
Cloud Computing
Unix
CSS
Storage management
undefinedTimeline
Escalation Lead
Blue Yonder
12.2024 - Current
Technical Consultant - Cloud
Blue Yonder
09.2024 - Current
Cloud Support Engineer (Unix)
Wipro
09.2022 - 09.2024
Full Stack Web Development
Mainstay Tech Solutions Pvt Ltd
05.2021 - 07.2021
Cloud Architect
IT Point
05.2020 - 06.2021
12th Class - MPC
Sri Chaitanya Junior College
Bachelor Of Computer Applications - Cloud Computing
KL University
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