Abdul Rawoof Mohammed
Microsoft Azure AD Consultant
Hyderabad
Summary
Detail-oriented IT professional with foundational knowledge of Azure Active Directory and a strong eagerness to learn and grow within the field of cloud identity management. Proficient in user and group management, access control, and basic security protocols. Demonstrated ability to support and troubleshoot Azure AD environments, with a commitment to ensuring seamless user experiences and maintaining data integrity. Strong communication skills and a collaborative mindset, ready to contribute to team objectives and enhance organizational security.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Senior Engineer
Sonata Software Limited
11.2022 - Current
- Manage and maintain Azure AD environments, including user and group provisioning.
- Implement and manage role-based access control (RBAC) and permissions.
- Monitor and troubleshoot authentication and authorization issues.
- Configure and manage self-service password reset and MFA (Multi-Factor Authentication).
- Collaborate with security teams to enforce policies and compliance standards.
- Assist in the integration of Azure AD with on-premises directories and third-party applications.
- Provide technical support for Azure AD issues, including troubleshooting user access and directory synchronization problems.
Senior Engineer/Associate Technical Lead
Mindtree Ltd
02.2020 - 11.2022
- Monitor and evaluate performance and technical readiness and evaluate and drive improvement in Frontline agent/engineers’ quality.
- Review cases for assigned Support Engineers regularly and providing guidance to expedite resolution and increase Customer Partner Experience. Share feedback with Team Managers of the respective teams about the Support Engineer(s).
- Identify cases that need escalation and take appropriate action.
- Initiate escalation to internal channels based on customer need, case progress/wellness, or technical resource requirements.
- Ensure recovery and follow up with customers and Partners in appropriate situations.
- Work with readiness and training team to optimize the curriculum, reducing the delivery time requirement or to enhance the material.
- Drive awareness on opportunities for training, content, tools, skills and process excellence for front-line agents.
- Partner with Quality team to develop robust quality framework and monitoring system.
- Implement process improvements and help the management in filling the gaps in internal processes/ procedures.
Technical Support Advisor
Teleperformance Malaysia Sdn Bhd
05.2018 - 05.2019
- Handle client’s inquiries regarding products, features and/or services.
- Supports customers by developing and maintaining positive customer relations with clients/customers
- Works with various departments to meet maintenance services goals through constant process alignment. Works with clients/customers and/or distributors to understand and document issues.
- Receive inbound request from customers.
- Monitors and tracks issues to ensure satisfactory solutions are provided.
- Handles calls/emails/tickets of customer from all over the globe to assist customer in storage support related issues.
- Handles both distributors/partners and individual customer.
- Handles customer having issues of all the storage devices from the portable storage devices to Network attached storage device.
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
IT Help Desk Analyst
MCS Technologies Pvt Ltd
12.2014 - 01.2017
- Follow standard customer support assistance procedures.
- Redirect problems to correct resource.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Prepare activity reports.
- Inform management of recurring problems.
- Stay current with system information, changes and updates.
Education
Master of Science - Wireless Mobile And Communication Engineering
Lords Institute of Engineering And Technology
Hyderabad, India 04.2001 -
Bachelor of Science - Electronics And Communications Engineering
Deccan College of Engineering And Technology
Hyderabad, India 04.2001 -
Skills
Technical Training and Leadership
Customer and Partner advocacy
Data-Driven decision making
Strategic Project Management
Languages
English
Advanced (C1)
Urdu
Advanced (C1)
Hindi
Advanced (C1)
Certification
Microsoft Certified : Azure Fundamentals( AZ900)
Timeline
Microsoft Certified : Azure Fundamentals( AZ900)
03-2024
Microsoft Certified : Azure Administrator ( AZ104)
03-2024
Senior Engineer
Sonata Software Limited
11.2022 - Current
Senior Engineer/Associate Technical Lead
Mindtree Ltd
02.2020 - 11.2022
Technical Support Advisor
Teleperformance Malaysia Sdn Bhd
05.2018 - 05.2019
IT Help Desk Analyst
MCS Technologies Pvt Ltd
12.2014 - 01.2017
Master of Science - Wireless Mobile And Communication Engineering
Lords Institute of Engineering And Technology
04.2001 -
Bachelor of Science - Electronics And Communications Engineering
Deccan College of Engineering And Technology
04.2001 -
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