Abdul Feroz Shaik
Senior Project Engineer
Hyderabad
Summary
Highly Skilled and results oriented Video Conferencing Engineer with 5.8 years of experience in Cloud Video Conferencing technologies like Zoom Meetings, Cisco WebEx and Microsoft Teams Meetings, Cisco VoIP, CUCM, Video Conferencing, Unified Communication, protocols like SIP.
Overview
6
6
years of professional experience
Work History
Senior Project Engineer
Wipro Technologies
05.2019 - Current
- Represented as Team Lead for Conferencing L2
- Representing as SPOC for Conferencing L3
- Designed, implemented and maintained video conferencing systems for Asia pacific and Europe regions ensuring seamless video and audio quality.
- Troubleshooted and resolved technical issues related to the conferencing rooms.
- Proficient in using Touch panel, Audio and Video devices.
- Verify daily AV Room checklist carried out by onsite engineers.
- Resolving Incidents been created within SLA timelines.
- Communicate requirements to team members for the completion of AV support requests.
- Collaborated with the vendor teams to identify and implement solutions to improve the experiences.
- Maintained asset records of VC endpoints.
- Taking care of all health checks of all VC endpoints.
- Familied with Microsoft Teams, Zoom and Webex meeting platforms
- Provided support to users globally utilizing Polycom and Cisco rooms.
- Established strong working relationships with clients to ensure clear communication of expectations and requirements throughout the project lifecycle.
- Enhanced team productivity with regular progress meetings, thorough task allocation, and prioritization of tasks based on urgency and importance.
Education
Bachelor of Computer Applications -
Rayalaseema University
04.2001 -
Skills
Video Conferencing technologies
Cisco Webex, Polycom, Zoom, Microsoft Teams
TMS, CUCM
AMX, Extron
Hardware Equipments
Achievements
- Awarded as habit flagbearer of the team for the year 2022
- Awarded as Impact player of the team for the year 2024
Timeline
Senior Project Engineer
Wipro Technologies
05.2019 - Current
Bachelor of Computer Applications -
Rayalaseema University
04.2001 -
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