Abdul Mannan
Team Lead
Hyderabad
Summary
I have an overall of 6+ years of experience in various roles including 4+
years for experience as a team leader working on complex workflows. My
Focus is to work in a responsible and rewarding position with a good
growth prospects and encouraging working environment, where I can use
my experience to exceed professional and personal goals.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Team Leader
Cognizant Technologies Solutions
09.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Lead the Workforce team and responsible for short-term and long-term workload for forecasting, planning, scheduling and Reports
- Perform audits on reporting accuracy, scheduling accuracy, assumptions used on short- and long-term planning /forecasting and real time deviation to make sure that workforce processes are adhered to SOP
- Maintained the overall accuracy of our (Service Level Agreement) with our clients to ensure all Contractual deadlines are being met.
- ●Participate in Team meeting/Ops meeting to understand the project objectives, business updates, seek relevant clarifications and respond appropriately to client queries. Provide the root cause analysis, the daily insights, gap analysis for various frequencies and lead the intraday planning meetings/presentations to get everyone onboard with the tactical changes and decisions.
- Maintain hiring plans and attrition outlooks.
- Own the management of new hire, leavers & internal transfer processes including the communication to HR. Also track training batches and learning curve for New Hires including proficiencies and throughput
- Ensuring all the daily and weekly reports are created on time
- Ensuring One on One is happening every month with the team & R&R sessions and PKTs and RCAs.
- Managed and lead the multiple transitions of life and annuity insurance projects from operations standpoint and ensured seamless migration and improved the operational efficiency.
- Managed the Retirement Services Project – Money In & Money Out - Rollover, Direct Pay, Transfers, Exchange, Loans, Payoff for multiple plans type.
- Managed the different types of the plans such as 401k, 403b,457, IRA, (Traditional & Roth), Qualified & Non-qualified.
- Lead the Case Manager Life Insurance team and managed the different type of life policies Term life, Indexed Universal life, Universal life, whole life.
Team Leader
Wipro Technologies
04.2018 - 07.2022
- Managed the Retirement services Project
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Maintained overall accuracy of our (Service Level Agreement) with our clients to ensure all Contractual deadlines are being met.
- Managed the Retirement Services Project – Money In & Money Out - Rollover, Direct Pay, Transfers, Exchange, Loans, Payoff for multiple plans type
- Managed different types of plans such as 401k, 403b,457, IRA,
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Prepared all documents and presented to client during meetings WBR and MBR.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Bachelor of Commerce -
Pratibha Niketan College
Nanded 06.2013 - 06.2024
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Quality Improvement
People Management
Client Service
Decision-Making
Excellent Communication
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Certification
External Loma Certified - 281 & 291
Accomplishments
People’s Champion Award - 2023
Timeline
External Loma Certified - 281 & 291
04-2024
Team Leader
Cognizant Technologies Solutions
09.2022 - Current
Team Leader
Wipro Technologies
04.2018 - 07.2022
Bachelor of Commerce -
Pratibha Niketan College
06.2013 - 06.2024
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