Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Personal Skills And Strengths
Timeline
Generic

D Pavani

Hyderabad

Summary

Quick Learner, Active Participant

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

IVF Cordinator

Oasis Fertility
09.2023 - Current
  • 1. Scheduled Andrology lab appointments. Handle patient queries pertaining to Andrology.
  • 2. Patient liaison from entry to exit. Send patients to Semen collection {SA, SSF, DFI, UI, ICI, etc.,}
  • 3. Investigate and resolved customer enquiries and complaints in a timely and empathetic manner.
  • 4. Coordinating with all OT staff/Front Desk Staff/Pharmacy Staff/ Clinica Team Andrology and Embryology related queries.
  • 5. Report entries {DFI, PGT-A/M/SR Only}
  • 6. Act as SPOC (Single Point of Contact) to ensure for Embryology & Andrology.
  • 7. To constantly interact with respective departments to negotiate and expedite scheduling and completion of tests, procedures and consultations.
  • 8. Conter check report entries {SA, SSF, C/s, DFI, Embryo Cryo}
  • 9. Print & give reports on andrology {SA, SSF, C/S, DFI, Embryo Cryo}
  • 10. PGT-A/M/SR Consents, documentation work & Reports upload.
  • 11. Embryo/ OOcyte/ Sperm shipment related coordination.
  • 12. Embryology department liaision.
  • 13. OT, Travel Bills & Local Conveyance Claim Processing.

PRE/IP Service

Sravani Hospitals
09.2022 - 03.2023
  • Having experience of 7 months in Office Administration.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Greeted International visitors with a friendly and helpful attitude.
  • Provided interested parties with general information.
  • Sorted incoming mail and handled outgoing mail.
  • Processed bills and handled other confidential documents.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
  • Maintains operations by following policies and procedures, reporting needed changes.

PRE/IP Service

Ankura for Women and Children Hospital
07.2021 - 08.2022
  • Having experience of 7 months in Office Administration.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
  • Processed bills and handled other confidential documents.
  • Typed and edited memos and reports.
  • Made copies, input data, and performed other important clerical.

Office Administration

Androcare Andrology & Men's Health Institute
10.2016 - 06.2021
  • Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
  • Welcomes International patients and visitors in person or on the telephone, and answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
  • Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
  • Maintains operations by following policies and procedures, reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.

Front Office Admin

Institute of Applied Cosmetology and Dermatology
06.2014 - 09.2016
  • Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
  • Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
  • Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.

Education

BCom -

Wesley Degree Womens College
Hyderabad
04.2008

High School Diploma -

Wesley Junior College
Hyderabad
06.2001

High School -

Pratibha Vidya Niketan High School
Hyderabad
03.1998

Skills

  • MS Office - Word
  • MS Office - Excel
  • Member Entry Software
  • Relationship building
  • Staff supervision
  • Regulatory compliance
  • Schedule coordination
  • Patient registration
  • Point of contact

Languages

English
Tamil
Telugu
Hindi

Disclaimer

I hereby declare that all the information written above is true to the best of my knowledge., D.PAVANI, Hyderabad

Personal Skills And Strengths

  • Positive attitude.
  • Eager to learn new and innovative things.
  • Focused on present & aspiring for future.

Timeline

IVF Cordinator

Oasis Fertility
09.2023 - Current

PRE/IP Service

Sravani Hospitals
09.2022 - 03.2023

PRE/IP Service

Ankura for Women and Children Hospital
07.2021 - 08.2022

Office Administration

Androcare Andrology & Men's Health Institute
10.2016 - 06.2021

Front Office Admin

Institute of Applied Cosmetology and Dermatology
06.2014 - 09.2016

BCom -

Wesley Degree Womens College

High School Diploma -

Wesley Junior College

High School -

Pratibha Vidya Niketan High School

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D Pavani