Naveed Hirani

• Developed and implemented eCommerce strategies aligned with business goals
• Working on transforming e-commerce sites into profitable platforms, managed online activity in relation to traffic acquisition, sales, conversion and oversaw market place across Flipkart, UDAAN and Amazon, driving sales in international marketplaces
• Played a key role in launching the new product categories, analyzed purchasing trends to identify opportunities for cost savings
• Established standardized purchasing policies and procedures to ensure consistency and compliance internally and externally
• Well versed with marketplace policies on Amazon and Flipkart and compliance that plays a crucial role in running the business without any blockers
• Served as the primary liaison, managed and supported the client and vendor partner relationships; responsible for helping to developed and ensure performance strategies
• Managed the Vendor, Customer and client escalations and provided proactive approach to maintain the relationships
• Oversee and managing all market place across Flipkart (Seller Fulfilled, FBF), Amazon (IXD, FBA and Go Local) and also international marketplaces Noon (FBN) and Cartlow (FBC)
• Ensuring the supplier contracts are aligned fully with the audit and compliance, Stay informed about legal and regulatory requirements related to partnerships
• Streamlined Online operations by improving delivery timelines, which helped increase revenue and improve customer satisfaction
• Proficiency in devising strategies for smooth operations of business processes, defining continuous improvement processes, developing employees' strengths, and building strong teams, structures, and processes
• Excellent at managing the business strategies and business operations and providing revenue assurance for all lines of business by implementing stringent cost management and revenue management techniques
• Experienced with marketplace SLA, timelines for order management, return management, claim management and payment policies
• Exceptional in setting out the quality standards for various operational areas to facilitate a high-quality customer experience, while adhering to the Service Level Agreements (SLA)
• Automations: Developing and Delivering the marketplace APIs Automations and Process improvement ideas to enhance and improve the efficiency at work using various tools
• Creating business cases, documenting, and maintaining the Online dashboards

Brand Consultant- May 2014 - June 2016

• Worked as an Implementation Specialist for YouTube Reserve Ad Campaigns (Google Reservation platform) SMB sales
• Directed social media campaigns that effectively communicated the essence of the client''s brand while encouraging user interaction.
• Managed multiple projects simultaneously without compromising quality or timeline expectations
• Responsible for preparing and executing the business proposals on YouTube Network Ensuring the campaign goes live on YouTube and Google Display Network(GDN)
• Responsible for ensuring that Google’s campaign management teams have the right search performance focus with a defined vertical/ sector/region within Google’s Global Campaign Services (GCS) team

2016 Ecommerce Operations

• Responsible to on-board the new sellers on Flipkart and Amazon marketplace
• Grow their account by creating the listings, content and description of the products
• Responsible for uploading, optimizing, and modifying the new and existing product listings on Amazon, Flipkart and other e-commerce platforms
• Processing the orders received on E-commerce websites like Amazon , Flipkart and other platforms
• Manage Amazon Seller accounts and analyze the progress of different platforms.
• Created and executed promotional offers to support the sale of specific products and attract the target customers.
• Coordinated with seller support for any issue related to listing, approval, returns, copyrights and any other account management issues.
• Manage the returns and any customer grievances

• Worked on Mortgage Loan Portfolio Control Reports and Accounting support
• Running various portfolio analytics on accuracy and completeness
• Reconciliation of remittance and other reports for completeness and accuracy Performing various system to source reconciliations
• Tracking performance metrics on 3rd party service providers for SLAs (predominantly mortgage loan servicers) and monitoring / managing performance Identifying risks of error
• Implemented new controls and processes to mitigate risks of error
• Ability to lead a new project, developed a project plan and blueprint, and build a team and process from the ground-up to meet the overall project objectives.