Maria Lodhgar

• Oversee portfolio of major, established key brands based out of Hyderabad and spread across more than one city, achieving growth in regional revenue, orders, and expansion of market share with targeted outreach and strategic planning.
• Played key role in driving city's highest revenue of 47 crores, achieving 5% increase in revenue and order growth while simultaneously reducing operating costs month over month.
• Developed comprehensive P&L statements for city and team levels to drive sustainable growth and profitability. Both top-line revenue and bottom-line profit have increased over time by approximately 1 rupee in each quarter.
• Lead high-performing team of 4, providing coaching, mentorship, and performance evaluations to exceed team targets.
• Identify market trends and customer needs, driving product development and marketing strategies to attract and retain clients.
• Strategically expanding established Hyderabad brands into high-demand, low-supply markets through comprehensive offerings and targeted sales initiatives by collaborating with various stakeholders.
• Managed complex projects effectively, balancing short-term goals with long-term objectives for sustained success across all accounts.

• Led team of 19 Key Accounts Managers, fostering positive working environment that encouraged professional development and growth, which had minimum tenure of 1 month to maximum tenure of 7 years.
• Achieved significant success in developing talent within city team. Through dedicated coaching, mentoring, and guidance, 9 KAMs were promoted to higher positions via IJPs, showcasing my ability to identify and nurture top talent.
• Awarded Best Zonal Head of year for exceptional performance in driving zone-wide growth, fostering high-performing KAM teams, and delivering exceptional results across city-level initiatives and sales targets.
• Successfully navigated highly competitive zones through strategic planning, leveraging online and offline marketing, implementing effective promotional strategies, and driving sustainable top-line growth while maintaining healthy bottom line. This approach resulted in significant increase in relative market share by approximately 5-6% over year.
• Successfully reduced costs and improved profitability in my allocated zone, resulting in significant increase in EBITDA. This was achieved by implementing strategic cost-saving initiatives across 38% of business under my management. Contributes to revenue of 34 crores and 18% of city's order volume.
• Continuously monitored competitive landscape analysis to maintain up-to-date understanding of industry dynamics, informing strategic planning for zone's overall success.

• Provided comprehensive support to restaurants, from new acquisitions to established businesses, focusing on revenue optimization and data-driven insights. Worked closely with restaurant owners to develop effective marketing strategies and enhance their online visibility on Zomato.
• Identified new business opportunities by analyzing industry trends and competitor activities with trust-based relationship by consistently exceeding expectations.
• Developed comprehensive understanding of customers' needs, enabling targeted up-selling and cross-selling efforts, and tailoring various promotional strategies to keep up with growing market
• Mentored junior account managers in best practices for managing key accounts efficiently and effectively.
• Led cross-city training initiatives for new hires to familiarize them with Zomato's operations. Furthermore, I conducted refresher training sessions for tier 2 and tier 3 cities to equip teams with skills needed to navigate established and emerging markets effectively.
• Awarded Best Key Accounts Manager of year for exceptional performance, delivering exceptional results across city-level initiatives and sales targets.

Consistently achieved perfect track record in acquiring and retaining restaurant clients by focusing on expanding dine-in services and driving revenue growth through comprehensive marketing strategies and digital presence.

Recognized as one of top performers among 19 other individuals across Zomato India and UAE.

• Conducted thorough root cause analyses on recurring defects, resulting in implementation of effective corrective actions for nearly 60 associates working on frontline tech support on weekly basis.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.

• Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
• Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
• Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
• Managed challenging customer situations with professionalism, demonstrating empathy while maintaining focus on finding solutions.