Ravi Kumar Reddy
Hyderabad
Summary
Accomplished Senior SCCM Administrator with a proven track record at OSBI, enhancing system reliability and optimizing performance through expert infrastructure management and effective problem-solving. Recognized for driving patch management compliance beyond 90% and excelling in Windows Server Administration. Demonstrates strong leadership and analytical skills, securing a results-driven approach to endpoint protection and system optimization.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Senior SCCM Administrator
OSBI
03.2021 - Current
- Managed hardware inventory, ensuring timely replacement or upgrades as needed to maintain optimal system performance.
- Maintained accurate asset records by regularly reviewing device collection memberships within SCCM console.
- Streamlined software deployment processes to ensure timely delivery and installation across the organization.
- Enhanced SCCM efficiency by implementing automated processes and streamlining server maintenance tasks.
- Worked on Microsoft Intune Services
- Hands on Patching the workstations using Patching Rings
- Knowledge on Autopilot feature
- Improved system reliability by implementing monitoring tools and conducting regular maintenance tasks in the Azure environment.
- Installed and configured server and workstation hardware, OS and custom applications.
- Supported end-user networks in Microsoft environment incorporating Microsoft Server and Workstation practices.
Senior System Engineer
SLK Global Solutions
11.2019 - 03.2021
- Software Distribution using SCCM 2012 and clients troubleshooting of failures
- Global rollout of medium and complex packages
- Creation of site boundary for the newly created AD sites
- Microsoft Patch management through WSUS Using GPO
- Configuration and management of software metering
- Configuring Cloud management Gateway on 2 Domains
- Configuring Bit locker Policy from SCCM Console and Service portal to get the recovery key
- Daily basis SCCM health checks like components, MP, Backup and SMS services
- Strictly follow the change process
- Experience on creating the GPO and AD Objects
- Experience on Creating Groups and assigning the Permissions in AD
- Experience in Handling Symantec Antivirus
- Creating Custom polices for Allowing and Blocking the external devices
- Monitoring and troubleshooting on the globally distributed packages to obtain the defined
- SLAs
- Daily basis report generation and sending across the email chain for distributed package status
- Monitoring ticketing tools, acknowledging tickets and resolving the case within the SLA
Lead Administrator
Wipro Technologies
07.2019 - 11.2019
- Worked on Handling the Patching for more than 100k Devices
- Maintaining the patching Compliance more than 90%
- Worked on streamline the process for patching the servers and Workstations across different projects
- Worked on Creating the applications using Detection rules
- Worked on managing IBCM Clients.
System Engineer
CGI
05.2015 - 09.2019
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Troubleshooting packages, Applications monitoring advertisement status, and SCCM
- installing Software Updates manually
SERVICE DELIVERY CONSULTANT
DXC Technology
09.2017 - 06.2019
- Worked ITIL Process to handle the tickets
- Experience on handling the Service Request, Incident and Change process
- Application Troubleshooting and Antivirus Management
- Attending the Customer call on weekly and monthly based and explaining the root cause for higher inflow of the tickets
- Worked on Patch Management and achieving 97 % compliance∙
- Performed Lead role with the team size of 7 handing complete patch and application remediation which will happen on daily basis
- Providing the day-to-day update over the Management regarding productivity
- Attending day-to-day problems at user end and closing the call
- Assigning the tickets to the team and assisting them in case of any assistance failure
- Handling the P1, P2 and initiating the bride once the SITMAN comes into the call and start Analyzing the issue
- Received best performer Award from Client twice.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Chaitanya Bharathi Institute of Technology
Proddatur, India04.2015
Skills
- Driver management
- Reporting and Analytics
- Windows Server Administration
- Infrastructure Management
- Patch management
- Endpoint Protection
- Mobile Device Management
- Operating System Deployment
- Performance Optimization
- Group Policy management
- Disaster Recovery Planning
- Microsoft Intune
- SCCM troubleshooting
Certification
ITIL V4
MD-102
AZ-900
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior SCCM Administrator
OSBI
03.2021 - Current
Senior System Engineer
SLK Global Solutions
11.2019 - 03.2021
Lead Administrator
Wipro Technologies
07.2019 - 11.2019
SERVICE DELIVERY CONSULTANT
DXC Technology
09.2017 - 06.2019
System Engineer
CGI
05.2015 - 09.2019
Bachelor of Science - Electrical, Electronics And Communications Engineering
Chaitanya Bharathi Institute of Technology
ITIL V4
MD-102
AZ-900
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