Aaisha Ansari
Customer Service Associate(International phones)
Hyderabad
Summary
Dynamic Subject Matter Expert and Customer Service Associate at Amazon Development Center, adept in training and mentoring with a knack for creative solutions. Excelled in enhancing team performance and customer satisfaction through strong analytical skills and MS-Excel proficiency. Achieved significant improvements in training outcomes and customer service metrics, showcasing deep expertise and effective problem-solving.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Subject Matter Expert (Seasonal)
Amazon Development Center
09.2024 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Managed and Trained a team of 20 new hire associates on policies and made them hands on to the OS experience and navigation.
- Enhanced team performance by providing expert guidance on critical issues of the customer.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement until they got on production.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Customer Service Associate(International Phones)
Amazon Development Center
09.2023 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Worked in CAP Team which is an investigation department and handled abusive customers as a Concession Abuse Prevention(CAP) Specialist. (CAP team investigates and reverify the concessions and the transaction of the customers who may be related to concession abuse).
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Used critical thinking to breakdown problem, evaluate solutions and make decisions
Education
Bachelor in Commerce - Commerce
SIES College of Arts, Science & Commerce
Mumbai, India 04.2001 -
High School Diploma - Science
SIES College of Arts, Science & Commerce
Mumbai, India 04.2001 -
Skills
Training and mentoring
Creative solutions
Strong analytical skills
Deep expertise
MS-Excel
MS-Word
MS-Powerpoint
Timeline
Subject Matter Expert (Seasonal)
Amazon Development Center
09.2024 - Current
Customer Service Associate(International Phones)
Amazon Development Center
09.2023 - Current
Bachelor in Commerce - Commerce
SIES College of Arts, Science & Commerce
04.2001 -
High School Diploma - Science
SIES College of Arts, Science & Commerce
04.2001 -
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