SUCHARITHA KESHOJI
Malkajgiri
Summary
- Professional with strong background in facilitating and managing online communities, equipped with proven abilities in conflict resolution, effective communication, and fostering positive environment.
- Adept at collaborating with teams to ensure smooth operations and maintain high standards. Known for adaptability and reliability in addressing evolving needs and challenges. Skilled in content moderation, community engagement, and upholding guidelines to achieve desired outcomes.
Overview
13
13
years of professional experience
Work History
CONTENT DATA MODERATOR
Wipro Technologies
09.2022 - Current
- Monitoring the data generated by clients and analyzing the data.
- Understanding client policies and guidelines to make decisions on them.
- Evaluating generated content based on Client Policies.
- Identifying improvement opportunities on data and suggesting solutions.
PROCESS ASSOCIATE
Genpact
12.2020 - 09.2022
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
DATABASE ADMINISTRATOR
Scape Solutions
09.2017 - 08.2020
- Delivered successful database migration projects, ensuring seamless transitions with minimal disruption to business operations.
- Established proactive monitoring solutions that alerted administrators to potential issues before they escalated into major problems.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
Customer Care Executive
Sri Venkateshwara Gear Wheels
05.2012 - 08.2017
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Bachelor of Science - Computers
Kasturba Gandhi Degree College
Secunderabad, India01-2011
Board of Intermediate -
Nalanda Junior College
Hyderabad, India03-2007
Board of Secondary School Education -
Brilliant Grammar High School
Hyderabad, India03-2005
Skills
- Critical thinking
- Influencing skills
- Cross-cultural communication
- Assertiveness
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Time management
- Multitasking
- Excellent communication
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 6 in the development of cyber security in social media platform.
Hobbies
- Cooking the recipes which enchants the cultural essence.
- Expert in preparing new Deserts.
- Expert in preparing Just - in Time recipes.
Languages
Telugu
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
CONTENT DATA MODERATOR
Wipro Technologies
09.2022 - Current
PROCESS ASSOCIATE
Genpact
12.2020 - 09.2022
DATABASE ADMINISTRATOR
Scape Solutions
09.2017 - 08.2020
Customer Care Executive
Sri Venkateshwara Gear Wheels
05.2012 - 08.2017
Bachelor of Science - Computers
Kasturba Gandhi Degree College
Board of Intermediate -
Nalanda Junior College
Board of Secondary School Education -
Brilliant Grammar High School
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